Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Jake Peterson is Lifehacker’s Senior Technology Editor. He has a BFA in Film & TV from NYU, where he specialized in writing. Jake has been helping people with their technology professionally since ...

AI with initiative. Agentic AI doesn’t just respond. It takes action, and it navigates complex tasks without human handoffs. Collaboration over replacement. Human agents aren’t going away. They’re ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

Air Canada’s chatbot made headlines in 2023 for giving a customer incorrect refund information—and the airline was held liable. A Canadian court found Air Canada liable for negligent misrepresentation ...

Agentic AI is reshaping the dynamics of customer service by enabling autonomous agents that can understand context, adapt to customer needs in real time and deliver hyper-personalized interactions at ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

Earlier this week, billionaire investor and "Shark Tank" star Kevin O'Leary said artificial intelligence has become one of the smartest investments small business owners can make, calling AI-powered ...