The Zadarma AI Voice Agent stands out as a communication tool that uniquely combines support in eight languages with built-in ...

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

McKinsey & Company CEO Bob Sternfels says he wants every employee working alongside an AI agent within a year and a half.

A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor ...

By leveraging inference-time scaling and a novel "reflection" mechanism, ALE-Agent solves the context-drift problems that ...

This article explores the five biggest mistakes leaders will make with AI agents, from data and security failures to human and cultural blind spots, and how to avoid them ...

ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.