SEATTLE & AMSTERDAM--(BUSINESS WIRE)--Amazon (NASDAQ: AMZN) and Stellantis N.V. (NYSE/MTA/Euronext Paris: STLA), a leading global automaker and mobility provider, today announced a series of global, ...

Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences. The creation of personalized, self-service chatbots and IVR systems requires contact ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Amazon Prime Day is here with fantastic deals for busy business professionals who may need time off to refresh through virtual trips and cooking classes offered via Amazon Experiences. Have you been ...

Amazon to launch online vehicle sales in the U.S., starting with Hyundai in 2024, making it more convenient for customers to find and buy their vehicle of choice on Amazon.com and pick it up from ...

When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant? When it comes to hyper-personalization, customer ...

Amazon is known for its amazing customer experience, despite most customers never talking to an Amazon employee. How does this digital experience—with no human interaction—drive so much loyalty? The ...

Amazon is having major issues retaining their employees with a billion attrition rate, based on a report from Engadget. This was revealed through leaked documents from internal research papers, slide ...

Smarthome devices are discussed in the press less than they used to five years ago, but that is because they’re no longer a novelty, but rather a part of the home fabric. It is likely that Smarthome ...

Amazon’s grocery ordering has undergone a few upgrades in recent months, including a new budget-friendly private-label brand and a discount grocery subscription plan. Now, the retailer has announced ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...