Amazon Web Services has had its CCaaS (contact center as a service) offering, Amazon Connect, in general availability for a few years, but it doesn't get a lot of visibility. Contact ...

Amazon is reportedly nudging customer service employees to work from home as it looks to close some of its US-based offices as part of a cost-cutting effort. The e-commerce giant plans to shut down ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Watchdog Dave Lieber called Google, Facebook, Instagram, YouTube, Amazon and other powerful high-tech companies to see if they offer live customer support. Getty Images This all started when Richard ...