This report compares three principal models that cities are using to dispatch community responder teams, answers frequently asked questions, and shares lessons learned. Cities use three principal ...
When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers. Automatic speech recognition (ASR) technology has gotten a lot better in ...
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