InStranet's knowledge-base management software can improve call-center and self-service portal performance by reflecting an end-user's particular context On-demand CRM (customer relationship ...

Millions of U.S. residents rely on personalized interactions with government for information regarding crucial services like healthcare, student loans, benefits and much more. In increasingly ...

Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half.