EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.

How To Set Up an IVR Call Flow to Maximize Containment Rate Your email has been sent Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and ...

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Cash flow is the foundation of your business. You need ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Cash flow is the bedrock of a business. That’s why daily ...

Flow Specialty, a tech-enabled insurance BPO, has launched AI Portal Automation, a breakthrough technology that uses AI agents to fully automate carrier portal submissions—the most time-consuming part ...

It's not often that a brand-new Microsoft product materializes without at least a few leaks beforehand. Yet that's what seemed to happen last week when Microsoft took the wraps off its new Microsoft ...