AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

Opinions expressed by Entrepreneur contributors are their own. One of the biggest trends in website development is increasing levels of interactivity. Users don’t just want to read content anymore; ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...