AI solution provider Jump has released its inaugural 2026 Financial Advisor Insights Report which analyzes around 12,000 ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Customer sentiment is the emotional tone or attitude expressed by customers toward a brand, product or service. Understanding this can give companies a significant advantage in shaping business ...

DES MOINES, Iowa, Oct. 22, 2024 /PRNewswire/ -- ClientCircle, a leading U.S. insurance marketing automation platform, has released a comprehensive 10-year analysis of insurance customer sentiment.

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Bullishness among Schwab trader clients under the age of 40 jumps from 47% in 4Q ’24 to 59% in 1Q ‘25 WESTLAKE, Texas--(BUSINESS WIRE)-- According to Charles Schwab’s latest quarterly trader client ...

Q2 net inflows 300 mln stg vs Q1 outflows 500 mln stg CEO Beesley cites improved client sentiment driving demand HY underlying pre-tax profit drops 36% to 30.4 mln stg July 25 (Reuters) - British ...

WESTLAKE, Texas--(BUSINESS WIRE)--According to Charles Schwab’s latest quarterly trader client sentiment survey, two out of three traders believe the market is currently overvalued and cite mega cap ...