Customer Support and the entire Relationship Management has become the top priority for every customer focused financial services organisation. Companies have identified that increased competition in ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

Stemming customer defection is part of owning and running a small business. No business sets out to alienate customers--yet sometimes we unintentionally tick them off by ignoring them due to oversight ...

Kana plans to build out its customer service experience management bona fides with its recent acquisition of contact center provider Ciboodle from the Sword Group. The point of the acquisition is to ...

Multichannel marketers have long faced the challenges of customer contact management. In the absence of setting up a test plan on the front end, with adequate database assets you can back-test many ...

You can't be a business, or in business, without customers. That's why contact management software, and its outgrowth, sales force automation (SFA) software, are such hot items -- they help you find ...

With all the dramatic changes surrounding IP telephony applications within both the enterprise and consumer markets, there has been a lot of confusion in the industry about how to describe business ...

C3/CustomerContactChannels ("C3"), a global provider of customer management solutions, announced plans to expand operations with a new contact facility in Sofia, Bulgaria. The new facility, slated to ...