Inventory management systems are designed to monitor product availability, determine purchasing schedules and cycle out obsolete or unsold product. The availability of product is just one way in which ...

Effective leaders establish a comprehensive business plan and define strategic objectives to manage their operations. By measuring and analyzing customer satisfaction, you can ensure that any ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...

Forbes contributors publish independent expert analyses and insights. I am a behavioral statistician sharing my research in leadership development. In 1998, Rucci, Kern and Quinn wrote the very ...

Ask any call center manager about their top objectives and you will get answers like, “Provide world-class customer service” or “Delight our customers.” The focus on customer satisfaction is driven by ...

Carnival’s score for customer satisfaction increased more from a year earlier than that of any other company in the latest Management Top 250. Paychex PAYX0.27%increase; green up pointing triangle had ...

TripAdvisor(R), the world’s largest travel community, today announced the addition of free, personalized customer satisfaction management dashboards to each property owner’s page on the site. Managers ...

Yahoo has for the first time outperformed Google in a major customer satisfaction survey by the University of Michigan. And while the results being released today fall within the poll’s 2% margin of ...

SK Telink was selected as the No. 1 international call service provider in this year's National Customer Satisfaction Index (NCSI) survey. SK Telink's international call service ‘00700’, which has ...

Schlumberger Ltd.SLB-0.77%decrease; red down pointing triangle posted the biggest increase in scores for customer satisfaction among the latest Management Top 250 companies, followed closely by ...