In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. You don’t end up buying a car in the evening after having the thought occur ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

In August, Jack Kare got a call from one of his regular customers. The man said his daughter needed a new car—but she lived hours away from Pat Milliken Ford, on the other side of Michigan from the ...

Between 2019 and 2021, incoming phone calls to Service Departments steadily increased by 16.3% — from an average of 9,904 calls per month to 11,534 calls. As inventory shortages plague the automotive ...

There is arguably no industry that has been more disrupted in the last decade than automotive. Electric cars, automotive driving, emissions control, shared economy, digital-only auto sellers, changing ...

ATL Automotive has unveiled an exciting transformation of its customer engagement operations, introducing a newly enhanced customer experience team alongside significant investments in technology, ...

Salesforce Industries, which develops the company's vertical-specific clouds, today released Automotive Cloud. It targets automakers, dealers and finance companies as prospective users. At its heart, ...

“Currently, numerous companies are exploring AI’s potential to enhance their operations,” said Steven Silver, managing director, Automotive, Transportation & Mobility for Publicis Sapient and Publicis ...

Editor's note: This story is part of the WardsAuto digital archive, which may include content that was first published in print, or in different web layouts. The automotive industry is undergoing ...

Automotive maintenance and repair can get expensive, which is why many car owners prefer to do maintenance at home, at least the easy DIY auto projects. If you're one of these DIYers, you may have ...

Auto-Owners is a great choice for people who want reliable customer service and don't mind working with an agent. ValuePenguin gives it 4 out of 5 stars. Find Cheap Car Insurance Quotes in Your Area ...