People are using AI to call customer service, negotiate bills, or cancel subscriptions. Companies are working out how to handle these bot callers.

Nearly two-thirds of consumers rank first-contact resolution as a leading aspect of a customer service experience, according to a survey of 1,000 consumers released earlier this month by Ujet and ...

The bra store is all about custom service rather than homogenized, automated customer service. Custom service works there because the bra store is not a mega-company with millions of customers. Plus, ...

Flip, an AI platform that automates customer service phone calls for enterprise brands, has raised $20 million in a Series A round as it reported surpassing 300 million calls handled across hundreds ...

Florence Utilities is warning customers about scam calls from people claiming to be utility employees and threatening to disconnect their service unless an immediate payment is made. According to the ...

Rochester Gas and Electric and New York State Electric & Gas have rolled out new technology designed to analyze customer ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

The Home Depot is launching an AI voice agent phone system to field customer service calls to stores, the company announced Wednesday. The retailer plans to expand the system to all U.S. locations ...

Whether you're buying customer calls, selling them or generating them on your own, the success of your business largely depends on how smooth the customer journey is at every stage: read customer ...