Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing that every team should be prioritizing, and that is customer ...
When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...
Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...
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What Does a Great Customer Experience Look Like Now?
As times change and societal shifts occur, customer expectations evolve. Innovations like e-commerce and online reviews give consumers more power, and tech advances help businesses provide higher ...
Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...
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