Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, is helping ...

It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Autonomous agents will soon run thousands of enterprise workflows, and only organizations with unified, trusted, context-rich ...

CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), a leading provider of AI CX automation powered by Trusted Knowledge™, today showcased its eGain AI Agent 2 for ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address customer needs. There’s more demand on the contact center workforce now than ...

The viral Chinese AI app Manus bills itself as a "general AI agent"—but it has been plagued by reliability issues. It's just the latest example of how AI agents are failing to live up to the hype.

Mental health issues have become more pervasive in the workplace, with some reports saying that as many as 25 percent of people experience mental health issues every year, leading to a loss of 12 ...

DataDome Bot Protect supports Web Bot Auth, enabling cryptographic verification of AI agents to eliminate fraud risk while maintaining business continuity.

The 24/7 conversational, human-like service model uses artificial intelligence to address customer needs and resolve issues when live agents are off the clock Talkdesk®, Inc., a global provider of ...