EDF Energy, one of Europe's leading energy suppliers, has selected and is deploying Verint's ULTRA solution to enhance the customer service it provides across its six contact centers in the UK. EDF ...

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EDF Energy Ltd. tumbled to the bottom of the list of energy suppliers in the UK based on its customer service record, part of an industry-wide trend of dissatisfied consumers. EDF, one of ...

EDF and Utilita have been named the worst energy suppliers for customer service by Citizens Advice. The consumer charity’s quarterly ranking said customer service ratings across the industry were ...

A disabled woman has been hit by a £4,500 energy bill - and says she was branded "entitled" by customer service. EDF Energy customer Mel is classed as 'vulnerable' due to living with fibromyalgia and ...

LONDON--(BUSINESS WIRE)-- Accenture (NYSE:ACN) and Kraken Technologies are helping EDF’s UK retail business accelerate the migration of customers to its new platform, enabling them to effectively ...

EDF and Utilita have been named the worst energy suppliers for customer service in a quarterly ranking by Citizens Advice. The consumer charity said customer service ratings across the industry were ...

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