The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...
Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...
In just a few years, cloud became the dominant technology. Learn how a methodology like ITIL can help manage delivery of services through the cloud. Cloud-based services, in comparison to ...
The comments and correspondence on ITIL (the "best practices" framework for managing IT infrastructure) have been illuminating. Based on what I've learned since the last posting or two, here are what ...
After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...
BMC Software's annual ITIL seminars will not go ahead in the Asia-Pacific region this year after budget cuts forced the vendor to cancel them. The seminars, which detailed for enterprise users how to ...
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