Indian law enforcers have busted a local cyber fraud gang accused of duping UK, US and Australian victims with tech support scams, according to the National Crime Agency (NCA). Officers from the ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

India's Central Bureau of Investigation (CBI) raided 76 locations in a nationwide crackdown on cybercrime operations behind tech support scams and cryptocurrency fraud. The police operation, part of ...

AUSTIN, Texas (AP) _ After an onslaught of complaints, computer maker Dell Inc. has stopped using a technical support center in India to handle calls from its corporate customers. Some U.S. customers ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...