SAVING OUR STREETS, OR AT LEAST KEEPING 911 DISPATCHERS IN OSCEOLA COUNTY CALM WHEN TALKING ABOUT THEIR CRISIS CALLS. YEAH, THESE PICTURES SHOW THE MOMENT ECHO FIRST ARRIVED AT TEN WEEKS OLD TO BE THE ...
Call center burnout isn’t just a staffing issue. It’s a warning light that today’s change management tactics aren’t keeping up. Across industries, companies face mounting pressure to rewire how ...
It’s not every day you get to scam a scammer, let alone a whole call center. This video takes you through the thrilling moment when I outsmarted the experts at their own game... Trump erupts over ...
Hannah Beech, a New York Times reporter, gained rare access to one of Myanmar’s notorious cyberscam centers to see how ...