The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

DISA has released an updated framework to guide aligning DoD-wide IT services management processes and approaches. The Defense Information Systems Agency has released a new framework aiming to ...

Ohio State University is using the ITIL service-management framework to help IT maintain its customer focus and improve key operations. When Bob Gribben, director of service operations in the Office ...

Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

In 2020, the companies considered ‘Leaders’ in IT Risk Management were ServiceNow, Galvanize, RSA, NAVEX Global, IBM, and ...