Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
HubSpot is back with a number of AI innovations and platform updates. Nicolas Holland, SVP and Head of AI at HubSpot, discusses some of these updates, including a new Knowledge Base Agent and a ...
The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.
The groundbreaking new feature identifies and eliminates knowledge base gaps by analyzing edge-case conversations and automatically generating new answer cards for virtual and human agents Talkdesk®, ...
How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
Forbes contributors publish independent expert analyses and insights. Remember when chatbots, alongside record-breaking OpenAI, were dominating headlines? Well, it’s time for a switch-up: AI agents ...
We're seeing AI evolve fast. It's no longer just about building a single, super-smart model. The real power, and the exciting frontier, lies in getting multiple specialized AI agents to work together.
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