Payers and providers are eager to elevate the patient journey, but for many patients, it still begins with friction. Extended wait times, complex intake processes, and unclear billing can derail the ...

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...

Nancy McGee, VP & GM, U.S. Patient Support Services, IQVIA Jennifer Millard, VP, U.S. Integrated Patient Support Services, IQVIA For patient support leaders, the start of a new calendar year is an ...

Few people would rank healthcare at the top when it comes to overall customer service and communication. Communications can still be a very clunky experience as patients often face a maze of ...