Standardizing a hospital or health system’s billing processes may maintain patient satisfaction and encourage them to continue to seek out an organization’s services. Shawn Yates, director of product ...

Patient churn in healthcare happens when patients stop coming, delay follow-ups or switch providers without much notice. Unlike missed appointments or formal complaints, churn often slips under the ...

Consumers are growing accustomed to an Amazon-like shopping experience, where payments are easy, online and flexible. Yet many patients still don’t have this seamless billing experience in healthcare.

Amidst rising inflation, workforce shortages and sharp fluctuations in the demand for high-margin elective procedures, today’s healthcare organizations are facing financial pressures that are nearly ...

Understanding patient feedback is essential for maintaining positive relationships with patients and improving your healthcare business. Sentiment analysis is one method healthcare professionals can ...

The emergency room is a stressful and unplanned way to begin a patient journey, and the Ruth and Harry Roman Emergency Department at Cedars Sinai in Los Angeles is one of the nation's busiest. Staff ...

Patient scheduling is challenging. In many ways, it’s part science and part art. The goal is to maximize the productivity and utilization rates of clinicians, doctors and staff. But this important ...

Empathic care in medicine is associated with greater patient satisfaction, a new review has found. Empathic care is also associated with patients taking their drugs as prescribed, which itself ...

Specifically, the Chicago-based hospital wanted to heighten patient satisfaction in its emergency department (ED) and tabbed wait times as one area capable of enhancing the patient experience. In a ...

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks ®, the largest ambulatory cloud EHR, today announced that PsychiaTreat has selected the eClinicalWorks Behavioral Health solution to improve patient ...

Patients with activated patient portal accounts report higher patient satisfaction in respective dimensions of the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS ...