If customers find it difficult to do business with you, whether online, on their phone, in a physical store, or anywhere else, they’ll go somewhere else where there is less friction in their ...

Creative Director of ArtVersion, a Chicago design consultancy. We craft ideal user experiences for the world’s most innovative companies. Web and app programming is never a still and static entity, ...

Poorly designed internal AI apps are failing to deliver the experiences employees need to excel, further fueling shadow AI's growing dominance. With 92% of companies planning to increase their AI ...