Salesforce revealed a new user experience for sales leaders within Slack Sales Elevate, a sales workspace designed to centralize Salesforce insights and automates opportunity tasks by natively ...

CRM leans on Data 360 to counter slowing growth, integrating AI tools to boost higher-value contracts as revenue growth cools ...

Hard on the heels of Agentforce 1.0, unveiled just three months ago at Dreamforce, comes the 2.0 version. That's the astonishing speed at which technology iterates in this new era of AI. So what's ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

British Gas has used the Vlocity Energy & Utilities Cloud service, built on Salesforce, to power its digital transformation journey. The application is being used across British Gas’ sales, marketing ...