The psychology of client satisfaction is a wide field of study with a large amount of useful information. Here are a few easy-to-implement concepts that can make a big difference for you and your ...

CEO at The Ascendant Group “Business isn’t just B2B or B2C anymore. It is now H2H, human to human connectivity.” – Raoul Davis To continue reading this ...

As a law firm, it's important to have positive Google reviews from satisfied clients in order to build trust with potential new clients, as well as to improve your search engine rankings and map pack ...

Please note: This item is from our archives and was published in 2019. It is provided for historical reference. The content may be out of date and links may no longer function. Clients who feel an ...

The foundation of a successful agency or business is to have satisfied clients. This also means the agency needs to be satisfied with their clients, what they do, how they operate and what their ...

Accounting firms need to recognize the important differences between “client satisfaction” and “client loyalty,” according to a new whitepaper. Processing Content The former tends to be a more ...

Few things hurt more than losing a client. Some you see going. They leave despite your best efforts—and, if nothing else, at least you had a chance to prepare and find other new prospects to plug the ...