Add Yahoo as a preferred source to see more of our stories on Google. Members of a class working toward becoming homeless service workers eat lunch during a tour at the Midnight Mission homeless ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

Human-services charities could soon face a serious shortage of workers, predicts a new report by a Washington think tank. The report says human-services workers are asked to do too much for too little ...

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

Add Yahoo as a preferred source to see more of our stories on Google. The holiday season is a time for generosity, and many people show appreciation by tipping service workers. But deciding who to tip ...

Josh Hoffman sat before a room of aspiring homeless service workers and talked about why it’s important not to get discouraged. To make his point, the veteran in the field recalled a story of a woman ...