One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

My team has been through this—investing months into building a customer service team only to see, six months later, customer satisfaction and turnover rates hurt our budget. It's frustrating when the ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...