In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Hidden Expense #3: Training and turnover — Hiring, training and retaining calling staff is expensive and time-consuming. The ...

Bun 1.3 revolutionizes full-stack JavaScript development with unified database APIs and zero-config frontend setup.

When you look at the modern business environment, you will see how growth no longer depends only on marketing reach or ...

Apollo.io reports that sales reps waste time on manual dialing; effective dialer software improves productivity and ...

Artisan Partners, an investment management company, released its “Artisan Value Fund” third-quarter 2025 investor letter. A ...

Nonprofits will embed AI features in customer resource management systems, unify platforms and turn to identity monitoring ...

The use of AI amplifies the strengths of frontline staff and supports the dynamic nature of in-store service. Through smarter ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Dec 8, 2025 at 7:19 ...

Hello, everyone. Welcome to today's session. Thank you so much for joining us today. Before we begin, I'd like to cover a few quick notes with you about our webinar platform. Today's webinar will be ...

If your goal is to secure your customer’s data and enable efficient teamwork, you need to set up territories, roles and data sharing rules in Zoho CRM for proper data access. In this guide, we will ...

Salesforce Agentforce allowed attackers to hide malicious instructions in routine customer forms, tricking the AI into exposing sensitive CRM data. A newly disclosed critical vulnerability in ...