Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, …

Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history …

Start your quality journey by mastering the 7 Basic Tools of Quality at the world’s largest society for quality, ASQ.org.

5S can be facilitated and mentored to a team in a way that mirrors the future state or direction an organization wants to take its continuous improvement efforts. 5S can be mapped into plan-do-check …

Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals.

Jul 20, 2025 · At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive. Unlike products, services are intangible: you can’t …

Prepare for ASQ’s Quality Technician Certification exam at your own pace and from any device with this world-class ASQ course.

ASQ is a global community of experts and the leading authority on quality in all fields, organizations, and industries.

Find a comprehensive list of downloadable quality tools, diagrams, and advanced implementation templates for all industries including healthcare at ASQ.org.