5 guest communication mistakes and how to avoid them
5 guest communication mistakes and how to avoid them
Aug 15, 2024
cloudbeds.com
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Sometimes guests swear they “didn’t order that”… even when you know they did. So what do you do? 🤔 In this industry, you learn fast: pick your battles. This isn’t one you can win. And you don’t need to. Most of the time, they didn’t mean anything by it. Maybe they forgot what they said, maybe they just panicked and pointed to something on the menu 😅 At the end of the day, it’s simple: The guest needs to feel taken care of. That’s your JOB. No arguing. No ego. Just get them what they want as so
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